Effective date: 29th June, 2025
1. who we are
Topknotts (“we”, “us”, “our”) operates https://topknotts.com (the “site”). We are the data controller. Contact us at:
TopKnotts
8 Gossops Green Parade
Crawley, RH11 8HH
2. what personal data we collect
- Directly provided data (e.g. name, email, payment details)
- Automatically collected data (e.g. IP address, device info, cookies, analytics)
3. why we collect and legal basis
- To process orders, accounts, payments (contract)
- To send marketing updates (consent)
- To analyse site usage (legitimate interest)
- To comply with legal obligations
4. how we use your data
We use your data to:
- Provide and improve services
- Respond to inquiries
- Send marketing (if consented)
- Detect fraud and secure our site
- Meet legal requirements
5. how long we keep your data
- Transaction records: up to 6 years (HMRC compliance)
- Marketing consents: until withdrawn or max 3 years
- Analytics logs: up to 24 months, then anonymised
6. cookies and tracking technologies
We use cookies (functional, analytical, marketing). You can manage or disable these via your browser or our consent banner.
7. data sharing with third parties
We may share data with:
- Service providers (e.g. payment processors, hosts, delivery)
- Analytics and advertising partners
- Legal or law enforcement authorities if required
All third parties are bound to process your data only as instructed by us.
8. international data transfers
We store and process data within the UK/EEA. Transfers outside these regions are protected by approved mechanisms (e.g. standard contractual clauses).
9. your legal rights
You can:
- Access, correct or erase your data
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
- Complain to the ICO
To exercise these rights, contact us (see section 1).
10. security measures
We implement industry-standard measures (e.g. encryption, access controls) to protect your data.
11. children’s privacy
We do not knowingly collect data from anyone under 18. If discovered, that data will be erased immediately.
12. third‑party links
This policy does not cover linked third-party sites. Please refer to their privacy policies.
13. changes to this policy
We’ll update this policy when practices or legal requirements change. The “effective date” will always show the last revision.
14. how to contact us
For questions, concerns, or to exercise your rights, contact:
* Email: privacy@topknotts.com
* Address: TopKnotts
8 Gossops Green Parade
Crawley, RH11 8HH